Why I Moved..
Here’s the cliché – That’s All There Is To It!
Companies today survive because of the services they offer. When it comes to an IT company, this one statement broadens to a services offered to a huge spectrum of industries that at some point or the other turn to an IT company for solutions. In effect, an IT company survives because of its ability to get into its customer shoes. It survives because of its ability to win trust and gain customer loyalty.
The reason why Microsoft outsources to a company in India, is probably due to the low cost of man power here. A huge company like that also knows who to play Tough Guy and suck the Best there is from the companies they outsource to. They are strict and extremely demanding because they know that they are a Big Banner to Have! So, tomorrow, if another company offers its services at a lower cost, Microsoft is more than likely to make a move and play it Big there instead!
On the other hand, when you are providing solutions for a Consumer services based company, while it’s true that they turn to an Indian company due to lower costs, what’s more important to realize is that they are more likely to stick around longer due to the trust/loyalty factor that kicks in. They start to recognize and appreciate that we understand their problems and needs and they respect the fact that we are armed to take on their challenges for them! That’s what is most stimulating. That’s what makes sitting in front of the computer most exciting! The fact that you are affecting lives, that you are fostering new relationships, that you are being respected for what you do!
The beauty of the IT industry is that we are at the center of everything that is “Next Gen”. If you are in the right environment, you will be exposed to the best of technologies that can be deployed in the most variety of scenarios. Ten years of working in a tyre company, you will probably know everything there is to know about tyres - how best to maintain them, how often to change them, what kind of chemicals are involved for different road and weather conditions. But ten years in an IT company, with the right team, you will know most of what you need to know about a variety of industries.
Today I’m on a “panel” that works “With Microsoft”! Well, with “Microsoft Technologies”! And we provide solutions for Hospitals, Tyre Manufacturers, Banks, HR ., etc. My knowledge base now can grow beyond just the technical nitty gritties and elevate upto end user experiences and core business problems – That’s where The Real Advantage, The Real Excitement of being in an IT company lies.
